Shipping & FAQ
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1. What is Articify?
Articify is a division of Gozo Graphics Limited, specializing in custom and off-the-shelf products. Our offerings include prints, neon lights, desk lamps, canvas prints, acrylic prints, garments, mugs, jigsaw puzzles, and more.
2. What products and services does Articify offer?
Articify provides a diverse range of products such as canvas prints, framed photo prints, acrylic prints, personalized gifts, T-shirts, laser-cut wooden arts, neon LED signs, and professional photography prints. We also offer print, signage, and CNC design services, allowing for customization and exploration of various materials.
3. How do I place an order with Articify?
To place an order, use our website or authorized sales channels. After placing your order, you will receive an email confirmation with the details. Orders are subject to acceptance and availability.
4. Can I customize my orders?
Yes, we offer customization options. Submit specific design files or details as per our guidelines. Ensure you have the rights to use the design and that it does not infringe on any third-party rights.
5. How can I contact Articify for inquiries or support?
For inquiries, support, or to book a site visit, contact us via email at customercare@gozographics.com or call us (Mobile Only) or message us (Mobile & WhatsApp) on +356 9933 6964. You can also visit our Contact Us page to fill out and send a form directly from there.
6. What payment methods does Articify accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Payment must be completed in full before we process and ship your order.
7. What is Articify's shipping policy?
We offer various shipping options detailed at checkout. Shipping costs are based on destination, shipping method, and order size. International orders may incur import duties and taxes, which are the customer’s responsibility.
8. How long does delivery take?
Delivery times depend on the product and shipping method chosen. Estimated delivery times are provided at checkout. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
9. Does Articify offer international shipping?
Yes, we offer international shipping. Orders of €50 or more qualify for free shipping. Note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
10. What are the return and refund policies?
We accept returns of standard products within 14 days of receipt. Custom products are non-refundable unless defective or incorrect due to our error. To initiate a return, contact our customer service team at customercare@gozographics.com or call us (Mobile Only) or message us (Mobile & WhatsApp) on +356 9933 6964. You can also visit our Contact Us page to fill out and send a form directly. Refunds will be processed within 14 days of receiving the returned item in its original condition.
11. Where are Articify's physical locations?
Articify, under Gozo Graphics, operates from a single physical location in Gozo, Malta. For more details and to view our location on the map, visit our Contact Us page.
12. What are the operating hours for Articify?
Articify operates Monday to Friday from 08:30 to 16:30. Feel free to contact us or visit during these hours.
13. What warranties do Articify products come with?
Our products come with a standard warranty against manufacturing defects. The warranty period varies by product and will be specified on our website or product packaging.
14. How do I change or cancel an order?
To change or cancel an order, request within 24 hours of placing it. Custom orders cannot be changed or canceled once production has begun.
15. What should I do if I have a problem with my order?
If you encounter any issues with your order, contact our customer service team at customercare@gozographics.com or call us (Mobile Only) or message us (Mobile & WhatsApp) on +356 9933 6964. You can also visit our Contact Us page to fill out and send a form directly. We are here to help resolve any problems promptly.